Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, you must provide a video for parcel opening and your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at on Whatsapp 03020911222. Please note that returns will need to be sent to the following address: 

GUL DECOR, OPPOSITE BALOCH DAEWOO, CHOWK SARWAR SHAHEED 03020911222

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question on  03020911222

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns for products that are damaged due to customer handling, unless the customer can provide clear proof that the item was already damaged at the time of delivery.

Additionally, returns or exchanges are not available for items purchased during sales or promotions, including Summer, Winter, Autumn, or Eid sales, Stock Clearance items, discounted products, orders placed using a discount code, or customized products.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us on WhatsApp 03020911222.